How do I get the most value with a service call?
There are several things you can do to optimize the value of a service call.

These are:
Be specific when you call to arrange the appointment about the nature of the problem and the type and model number of the equipment involved.

Have instruction manuals, parts lists, and original purchase documents available to the service technician when he arrives.

Observe the service technician in action and ask questions. Ask him for recommendations to prevent the problem from occurring in the future.

Why are service calls so expensive?
Service calls can be expensive, but we work hard to try to give you the best value for your money. B.L. Anderson Co., Inc. hires only highly skilled technicians. They are sent to factory training schools and are provided with the latest test equipment and computer diagnostic equipment to solve field problems.

We maintain an extensive parts inventory and a service test and repair facility. Our technicians are provided with pagers, cell phones, and voice mail to allow immediate contact in emergency situations. These capabilities are expensive to maintain, but our customers tell us that these benefits are important, and a service visit done well is an excellent investment for them.